I'm a software engineer and trust me I know enough about computers to get them going on my own, the only thing stopping me is an image they're keeping under wraps. I could understand paying if I screwed up my computer with malware but that's clearly not what's going on here. I'm not going to pay again for a Windows installation which I already paid for. The agent simply refused to address my needs and instead insisted that this dumb tool is all that's available like they don't have a factory ISO they burn to devices before they sell them off. Talked to Dell support and they told me to cough up $100 for them to "repair" my computer for an issue they caused, an issue which should be completely covered under my warranty. Little did I know that this version seems to be nothing more than stock Windows. I continued nevertheless in an attempt to fix this screen issue which by the way was clearly through no fault of my own and selected the option to download and install the latest version for the machine via the internet. I finally decided to recover the OS from the boot menu using the OS recovery tool, only to find that the factory reset option is disabled. Even after rebooting several times I got nowhere. I kid you not, I just simply selected the option to set the colors/hues to default settings, and my screen just turned off altogether. I was trying to fix a HiDPI scaling issue with my 4k display, so I tried to tinker with the graphics settings. I have a Dell which came with an OLED theme to reduce my battery usage and correct color contrast, as well as OEM apps like SupportAssist, Dell Update, Dell Digital Delivery, Dell PremierColor, etc. Unfortunately, the tool fails to actually install the software that came with the computer.
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